"Getting employees onside, she says, is all about their perception of the new system’s ease of use and its benefits and usefulness in their work.

Our research shows that it is the person who has the reporting authority over new system users whose influence is the most critically important success factor in technology acceptance.” If these senior people use it, demonstrate enthusiasm and provide adequate training and ongoing support, those who report to them will also use it. "

by Diane Luckow