"Getting employees onside, she says, is all about their perception
of the new system’s ease of use and its benefits and usefulness in their
work.
Our research shows that it is the person who has the reporting authority over
new system users whose influence is the most critically important success factor
in technology acceptance.” If these senior people use it, demonstrate enthusiasm
and provide adequate training and ongoing support, those who report to them will
also use it. "
by Diane Luckow